What is a "team credit"?
When you purchase a team photography package with UltiPhotos, a 'team photo credit' is typically included. Once we receive payment, we will send you a coupon code - your team credit - that will allow you to order photos from our website up to a specified amount.
What is it good for?
How many photos will my credit get me?
The amount of photos you can get with your purchase is entirely dependent on what you select. We offer different sizes of digital download at different prices, from small sized social media or website use up to high resolution printing sizes. You can mix and match when selecting photos for your order.
What if I want more photos than my credit allows for?
Most team packages come with additional discount coupons that can be used on other orders! Please note that these cannot be combined with the team credit, as you cannot enter two coupons for one order. Feel free to inquire about bulk discounts on additional photos from this or other tournaments.
So how do I use my team credit?
Great question! We'll send you an e-mail as soon as your team's full coverage is up so that you can get started on putting your order together. There are many different ways to go about creating your order - some teams use our website's 'Favorites' option to keep track of the photos they like best, others delegate one person to choose all the top shots and some even pass a spreadsheet around so that each player can select a photo or two. Others will even delegate their photo selection to UltiPhotos for a small fee. There is no one right way to select your photos!
There is a right way to order, though, and it goes like this: Once you know all the photos you want to include in your order, start adding them to your cart in the appropriate product size. Once they're all in there, double check the total amount to make sure your credit will cover it. If not, that's okay, you'll just have to cover the rest of the payment. Enter your credit code into the coupon code section and make sure that it takes off the correct amount. If it doesn't, please contact us before proceeding through checkout!
Once completed, you'll receive an e-mail with a link to download the photos in one handy zip file! Be sure to check your spam filter if you don't see this email. Also enclosed in the zip is a copy of our personal usage license - make sure you read this and are aware of our policies!
Wait! I got an error!
We hope that your team order process goes smoothly, but here are some things to check for if you get an error:
If you encounter a '4x6 printing resolution error', it's because you've chosen a photo at the '4x6 printing resolution' digital download size, but the photo is not big enough for that product. (We're sorry if you encounter this, it's an artifact of our hosting provider that we're trying to have corrected.) You can easily figure out which photo is the culprit - scroll through your cart and check out the dimensions for each photo. If one is below 1800 pixels on the long side, you will have to change the product size to either the Facebook/smartphone size product or the full size/high res product.
If your credit coupon doesn't take off the correct amount, check first to see if you have photos from other tourneys, other years, or prints. Your credit will only apply to digital downloads from the specified tourney you bought the package for.
We truly hope you enjoy our coverage of your team and are able to easily and quickly redeem your team credit! If you have any further questions or difficulties, feel free to drop us a line at firstname.lastname@example.org!